Terms and Conditions

Last Updated: December 2025

Welcome to BOKI! These Terms and Conditions govern your use of our personalised children's book creation service. By accessing or using our website and services, you agree to be bound by these terms. Please read them carefully.

1. Service Description

BOKI provides an online platform for creating personalised children's books through AI-generated content and illustrations. Our service includes:

• Online book creation wizard with photo upload and customisation options
• Multiple story themes across various categories to choose from
• AI-generated personalised stories featuring your child as the main character
• Beautifully illustrated storybooks
• Digital book delivery in high-quality PDF format
• Printed hardback books with premium binding and professional finish

2. User Eligibility and Responsibilities

Age Requirement: You must be at least 18 years old and a parent or legal guardian to use BOKI's services.

Your Responsibilities:

• Provide accurate and truthful information when creating your book
• Have legal rights to upload and use any photos submitted (you must own or have permission to use the photo)
• Ensure uploaded content does not violate copyright, trademark, or privacy rights of any third party
• Use the service only for lawful, personal, non-commercial purposes
• Review the preview of your personalised book carefully before finalising your order
• Provide a valid email address for order confirmation and delivery

3. Pricing and Payment

Pricing:

• All prices on the Website are inclusive of VAT and any other applicable government fees, unless otherwise stated
• Shipping costs and any additional fees are stated separately at checkout when applicable; if not stated separately, they are included in the displayed price
• Current prices and product options are displayed on our pricing page and at checkout

Payment Terms:

• Prices are displayed in the local currency for the country site you are using
• Payment is due at the time of order placement
• We accept major credit cards and other payment methods as displayed at checkout
• Prices are subject to change without notice, but confirmed orders honour the price at time of purchase

4. Order Processing and Delivery

Digital Books:

• Delivered via email during working hours as specified on our website
• Orders placed outside working hours will be processed on the next business day
• Ensure your email address is correct at checkout
• Check spam/junk folders if not received within expected timeframe
• PDF files can be downloaded, saved, and printed at home for personal use

Printed Books:

• Processing and delivery times as displayed on our website at time of purchase
• Shipping costs and delivery options shown at checkout
• Tracking information provided via email once shipped
• Professionally printed by our printing partners

5. Customer Satisfaction and Quality Assurance

We strive to deliver high-quality personalised books that exceed your expectations. If you have concerns about your order:

• Contact our customer service at hello@bokibooks.com with any quality concerns or issues
• We will work with you to address any problems and find a satisfactory solution
• For printed books, once sent to production, the content cannot be changed
• We recommend carefully reviewing any digital preview before ordering a printed version

6. Refund and Return Policy

Digital Books:

• Refund policy as described on our website and pricing page
• Contact our customer service to discuss any concerns before requesting a refund
• Refunds processed within a reasonable timeframe to original payment method

Printed Books:

• Full refund or free replacement for defective products, printing errors, or shipping damage
• Contact customer service at hello@bokibooks.com with photos for damaged items
• Refund processed within a reasonable timeframe after reviewing your claim

To request a refund, contact hello@bokibooks.com with your order number and reason for the request.

7. Intellectual Property Rights

Your Content:

• You retain all rights to photos and personal information you upload
• By uploading content, you grant BOKI a limited, non-exclusive licence to use it solely for creating your personalised book
• We will never use your child's photos for marketing, advertising, or promotional purposes without your explicit written consent
• You can request deletion of all uploaded content at any time

Our Content:

• BOKI owns all rights to story templates, illustrations, AI-generated content, website design, and platform technology
• You receive a personal, non-transferable, non-exclusive licence to use your purchased book
• You may print, share, display, and read your book for personal, non-commercial use
• You may not resell, redistribute, or commercially exploit BOKI books or content
• You may not modify, reproduce, or create derivative works from our templates or illustrations

8. AI-Generated Content Disclaimer

Our personalised books are created using advanced artificial intelligence technology:

• By using our service, you acknowledge that books are produced using AI-based technology and may occasionally generate unpredictable or imperfect results in both text and illustrations
• Minor variations, AI's creative stylistic choices, or illustrations that don't precisely mirror uploaded photos are not considered product defects
• We review all content for age-appropriateness and quality, but AI may generate variations in style and tone
• After purchase, you have the right to request edits to the digital PDF before ordering a printed version - this is the primary method for adjusting content to your preferences
• AI technology continuously improves, so book quality and illustration style may evolve over time
• Each book is uniquely generated, so even identical inputs may produce slightly different results

We are committed to creating high-quality, appropriate content for children. If you have any concerns about generated content, please contact us at hello@bokibooks.com and we will address them promptly.

9. Privacy and Data Protection

Your privacy and your child's safety are paramount to us:

• Please review our comprehensive Privacy Policy for detailed information about data collection, use, and protection
• We comply with GDPR and Swedish data protection laws
• Child photos are used exclusively for book creation and are never shared with third parties for marketing
• All data is encrypted during transmission and storage
• You have the right to request access, correction, or deletion of your data at any time
• Automatic Photo Deletion: Uploaded photos of children are deleted within 30 days after order fulfilment (for completed orders) or within 30 days after order abandonment (for incomplete orders)

By using BOKI, you consent to our data practices as described in our Privacy Policy. Contact hello@bokibooks.com with any privacy concerns or data requests.

10. Content Guidelines and Prohibited Use

To maintain a safe, positive environment for all families, you may not use BOKI to:

• Upload offensive, inappropriate, violent, or harmful content
• Violate any person's privacy, publicity, or data protection rights
• Infringe on intellectual property rights of others
• Create books for commercial purposes or resale without written permission
• Impersonate others or provide false, misleading information
• Attempt to hack, reverse-engineer, disrupt, or misuse our platform
• Upload photos of children without proper parental consent
• Use our service for any illegal or unauthorised purpose

BOKI reserves the right to refuse service, cancel orders, remove content, or terminate accounts that violate these guidelines without refund.

11. Limitation of Liability

To the fullest extent permitted by law:

• BOKI is not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for your order
• We do not guarantee uninterrupted or error-free service
• You use the service at your own risk
• BOKI is not responsible for third-party services (payment processors, shipping carriers)

12. Modifications to Service and Terms

BOKI reserves the right to modify, suspend, or discontinue any part of our service at any time. We may update these Terms and Conditions periodically. Significant changes will be communicated via email or website notice. Continued use of the service after changes constitutes acceptance of the updated terms.

13. Dispute Resolution and Governing Law

These Terms and Conditions are governed by the laws of Sweden. Any disputes arising from these terms or your use of BOKI will be resolved in Swedish courts. We encourage users to contact customer service first to resolve issues amicably before pursuing legal action.

14. Customer Support

For questions, concerns, or support requests, please contact us:

Email: hello@bokibooks.com
Response Time: Within 24-48 hours
Address: BOKI, Stockholm, Sweden

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.